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PRIVACY POLICY

SHEIKE

A.B.N. 22 001 784 283

PRIVACY COMMITMENT

SHEIKE recognise that privacy of personal information is important to individuals. We strive to ensure personal information that we collect, use, hold and disclose is to be minimal, private, correct, safe and, to the extent possible, largely in the control of the individual.

WHAT IS PERSONAL INFORMATION?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true or not, and whether the information is recorded in a material form or not.

TYPES OF PERSONAL INFORMATION COLLECTED

SHEIKE collects and holds personal information about individuals for the provision of our products and services and purposes connected to those products and services.

Consistent with those purposes, SHEIKE may collect personal information including, but not limited to, your full name, postal address, contact number, credit card information, date of birth or e-mail address.

HOW PERSONAL INFORMATION IS COLLECTED

SHEIKE collects and holds personal information you provide us through our website, by email, in store or over the phone.

For example, when you send an email to us or give us information over the phone, we may retain this in order to respond to your enquiry.

USE AND DISCLOSURE

The purposes for which SHEIKE requires this information include:

  • processing your orders;
  • conducting our business, for example providing our products and services to you or to our clients;
  • marketing communications as subscribed to (if applicable);
  • notifying you of in-store promotions, membership information (if applicable), new catalogues and important changes to the SHEIKE business that may interest you; and
  • for our internal administration, research, planning, marketing and product development.

SHEIKE does not share, sell or trade with third parties your personal information gathered, such as email addresses or postal addresses. SHEIKE is not likely to disclose personal information to overseas entities.

SHEIKE wish to communicate with you, however if you prefer not to receive marketing information from us, please let us know as soon as possible (see contact details below). 

ACCURACY OF PERSONAL INFORMATION

SHEIKE takes reasonable steps to ensure that all information we hold is accurate and up to date. We invite you to contact SHEIKE to correct your personal information, if you feel the personal information we have is inaccurate, not up to date or incomplete (see contact details below).

ACCESS TO PERSONAL INFORMATION

You may ask us to provide you with details of the personal information we hold about you, and copies of that information.  We will respond to your request and attempt to provide you with the data within 30 days of receipt of your request.

If we provide you with copies of the information you have requested, we may charge you a reasonable fee to cover the administrative costs of providing you with that information.

Please direct all requests for access and correction to SHEIKE as per our contact details below.

SECURITY

SHEIKE is committed to ensuring your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. SHEIKE stores information in different ways, including in paper and electronic form. We use security procedures and technology to protect the information we hold.

Any information that SHEIKE no longer require is destroyed securely. An exception to this may be retention of the information for data analysis. However, if this occurs, the information will be retained in a form that does not allow you to be identified from that information.

Personal information is held securely, is subject to various security protections and is held only for as long as the information remains relevant to the purpose for which it was collected.

PRIVACY RIGHTS

If you have a particular concern or query about your personal information held by us you should contact SHEIKE as per our contact details below. If you do not consider our response satisfactory, you may contact the Australian Privacy Commissioner at its website www.oaic.gov.au or by telephone on 1300 363 992.

CHANGES TO THIS POLICY

Please note that this Privacy Policy may change from time to time.

CONTACTING US

You can contact SHEIKE via email on privacy@sheike.com.au or call +61 (2) 9336 2100 Monday to Friday 9.00am - 5.30pm (AEST).

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