*STORE RETURNS
In light of the recent COVID-19 impact, with temporary closures of SHEIKE Stores. Online will be accepting in-store purchased returns for a SHEIKE Credit or an Exchange. Please follow the same steps below for returning an "online" order, and include your store receipt or copy of your store receipt.
We apologise in advance for any inconvenience this may cause you.
*EXTENDED RETURNS
We know that many of our customers are experiencing disruptions to their usual routines, so to help with this we are temporarily extending our returns periodfrom 14 days to 30 days during this time effective from 19 March 2020. (All orders placed in the last 14 days will also be included).
SHEIKE Returns Policy
- SHEIKE returns may be eligible for a full refund, exchange or a SHEIKE Credit
- Refunds for change of mind are not available on sale and promotional items
- If you change your mind, sale or promotional items can be returned for a SHEIKE Credit or an exchange
- If an item is deemed faulty, SHEIKE will offer to repair, replace or refund the value of item
- All Return or Exchange Items must be in the original condition with tags attached and meet the criteria of our 'Return Conditions'
- Exceptions: We do not accept returns on jewellery and headwear for hygiene reasons
SHEIKE reserves the right to reject returns beyond the return period limit, or items which are not in the same condition in which they were received.
NEED TO RETURN A SHEIKE STORE PURCHASE?
- Store purchases can be returned to your nearest SHEIKE Store only and cannot be returned to our online warehouse
- Store returns must be made within 14 days of receipt date
NEED TO RETURN AN ONLINE ORDER?
- Online orders can be returned for free to your nearest SHEIKE Store or by booking a paid return to our online warehouse.
- Online returns must be made within 30 days* of the delivered day
RETURN CONDITIONS
All returns are subject to the following conditions (‘Return Conditions’), except in the case of faulty items which may be returned in accordance with the Faulty item section below.
- The return must be made within 30 days* of receipt:
- We will use the tracked delivery date for online purchases as your receipt date
- original purchase date for in store purchases as per printed receipt
- You have valid proof of purchase;
- The items are unworn and in a saleable condition;
- The items have not been altered, washed, dry cleaned or damaged while with you; and
- The swing tag and any other applicable packaging is still attached.
SHEIKE reserves the right to reject returns beyond the return period limit, or items which are not in the same condition in which they were received.
FREE IN STORE RETURNS / EXCHANGES:
- Find your nearest SHEIKE Store here
- Store Purchases: Show a member of staff your original receipt as proof of purchase
- Online Orders: Show a member of staff your Order Confirmation email and Delivery Date Confirmation email
- You will also need to show your original payment method for Card Payments
- You will be able to exchange the item for another garment, size or colour
- You will be able to return your item for a refund or SHEIKE credit in accordance with our Returns Policy
REFUND CONDITIONS:
- Refunds can only be returned to the original payment method with the exception of cash and Paypal which will be returned to a debit card only.
- Gift Vouchers, Gift Receipts, 3rd Party Gift Cards and SHEIKE Credit can be returned for a SHEIKE Credit only.
- In store orders are subject to a $400 limit per transaction, orders larger than this will need to be split across two or more transactions.
- Online orders up to the value of $400 can be refunded in-store. However, if you require a refund of $400 or more for an online order please return it to our online warehouse instead by booking an online return
- There is no limit on the value of exchanges or credit for online orders. So you can opt for a credit or exchange for all or part of your order if you wish.
BOOK AN ONLINE RETURN
- Available for Online Orders Only
- Please visit our Book An Online Return page for more information
- SHEIKE is not liable for any cost, loss, damage or delay arising from, or in connection with, the transport and return of the goods to SHEIKE.
- In store purchases cannot be returned via paid post.
SALE/PROMOTIONAL RETURNS:
- Refunds for change of mind are not available on sale and promotional items
- If you change your mind, sale or promotional items can be returned for a SHEIKE Credit or an exchange
- All Sale Return Items must be in the original condition and meet the criteria of our Return Conditions
- It is considered a “Sale” Item when:
- marked at a discounted price
- purchased during a temporary promotion period (ie VIP Days, One Day sales, discount offers etc); or
- purchased using an optional coupon or a promotional code
ONLINE EXCHANGES:
- Online orders can be exchanged for FREE in any of our SHEIKE Stores
- Exchanges are final can only be made once. There are no refunds, exchanges or credits on an exchanged item.
- All exchange items must be in the original condition and meet the criteria of our Return Conditions
If you would like to exchange an item online…
- State the name size and colour of the new item on your return form
- Include a self-addressed pre-paid satchel with your return or accept that you will be charged $9.95 for delivery in Australia.
- If you are required to pay an additional amount for an exchange, your nominated debit/credit card, or PayPal account will be charged before the new item is sent.
- You give SHEIKE the right to debit your debit/credit card or PayPal account for any outstanding payments resulting from the exchange before sending your order out.
- Please allow up to 5-7 business days to process an exchange
- We cannot hold stock, or guarantee that the item will still be in stock during this time.
To avoid disappointment and delay, we recommend that you place a new order for the item you require. And process your original return as normal. That way you are guaranteed the stock and delivery time.
Your refund or credit will only be processed when we receive the original item back in accordance with our Return Conditions.
ONLINE RETURN TIMES:
- Please allow up to 2-3 business days for returns to be processed once received at our Online Warehouse (as per your tracking number)
- You will be notified via email once your return has been successfully processed or rejected
- Please allow up to 5 Business Days for the funds to appear in your account once processed
FAULTY ITEMS
If an item is deemed faulty, SHEIKE will offer to repair, replace or refund the value of item.
HOW TO REPORT A FAULTY ITEM
- Bring your item to the store where your originally purchased the garment
- If you are unable to attend a store, please send the details of the fault to customercare@sheike.com.au (please include as much detail as possible and pictures of the fault)
- You must provide a proof of purchase such as a receipt, order confirmation or bank statement
ASSESSMENT
- When SHEIKE receives the item, it will be assessed by a senior team member and the SHEIKE Repairs Department
- The process of assessment and repair may take up to 3 weeks from when the garment is received by the Repairs Department.
- Once the repairs team has assessed the garment, you will be notified within the 3 week period if the product is deemed faulty or if more time is required for assessment.
OUTCOME
- If the item is deemed faulty, SHEIKE will offer to repair, replace or refund the value of the item plus delivery charges.
- If the fault is “major” you can ask for a refund or replacement rather than a repair
A fault is deemed “major” if:
- Has a problem that would have stopped someone from buying the item if they had known about it;
- Is unsafe;
- Is significantly different from the sample or description; or
- Doesn’t do what SHEIKE said it would, or what you asked for and can’t be easily fixed.
If you were informed the items were faulty at the time of purchase, you will not be eligible to process a faulty return.
CONSUMER GUARANTEES
All of our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This Policy is not intended to replace, limit or exclude any rights available to you under the Australian Consumer Law.
This Policy is to be read in conjunction with our Terms + Conditions and applies to all purchases made in-store and online through our website.
UPDATED: MARCH 2019
