We have temporarily extended the return/exchange period for change of mind purchases for stores impacted by stay-at-homeorders/lockdowns. Our standard returns period is 14 days however the returns period will be extended to include the lockdown period for an applicable area. E.g. “If the lockdown is 7 days you will have 21 days from the purchase date to return your order. If you require further assistance, please contact our customer service team via customercare@sheike.com.au

Returns Policy:

• Full priced items can be returned for a refund or credit note for any reason 
• Sale items and full priced items on temporary promotion purchased at a discount either with a discount code or auto applied at checkout can be returned for SHEIKE credit only.
• Items purchased in our DFO’s/Outlets that are eligible for return can only be returned to a DFO/Outlet.
• Items purchased Online or in our Core range stores cannot be returned to a DFO/Outlet.

Returns Conditions: 

• Online purchases must be returned within 14 days* of delivered date 
• In Store purchases must be returned within 14 days* of purchase receipt 
• In Store purchases may only be returned with proof of purchase 

• Item/s must be in original condition, unworn, unwashed, with all tags/buttons etc attached
• Item/s must be free from all stains and fragrances, including makeup, fake tan, perfumes and body odour 
• Exceptions: We do not accept returns on jewellery, headwear, bodysuits, face masks & garment accessories for hygiene reasons

* We will use the tracked delivery date for online purchases as your delivered date 

• Full priced items can be returned for a refund 
• Sale items and Full priced items on temporary promotion/purchased with a discount code can be returned for SHEIKE Store Credit only
• Refunds can only be paid to the original payment method 
• Orders placed using SHEIKE Store Credit or Gift Vouchers can be returned for SHEIKE Store Credit only 
• Please allow up to 5 business days for the refund to appear in your account once processed 

In the event you have received a faulty item, you can either head in store or email customercare@sheike.com.au with: 

• Your order details  
• Details of the fault  
• Photos where relevant  

Please include as much detail as possible, to assist us in resolving the issue ASAP. 

SHEIKE will assess faulty items within 5 business days of receipt. If an item is deemed faulty, SHEIKE will cover all postage costs, and offer to repair, replace or refund the item in accordance with Australian Consumer Law. 

All our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

This Policy is not intended to replace, limit or exclude any rights available to you under the Australian Consumer Law. 

This Policy is to be read in conjunction with our Terms & Conditions and applies to all purchases made in-store and online through our website. 

SHEIKE Outlet products are exclusive and only accessible on outlet.sheike.com.au. Styles will not be restocked and are only available for a limited time. All products are priced to clear, and are not eligible for a refund, credit or exchange unless faulty.  

If an item is deemed faulty, SHEIKE will offer to repair, replace or refund the value paid of the item. SHEIKE Outlet operates separately to our store network and as such faulty items are not able to be assessed or returned in store. 

If you have any concerns regarding an order placed at outlet.sheike.com.au or have received a faulty item, please email outlet@sheike.com.au with your order details and we will get back to you as soon as possible.  

1. Ensure your items meet our Returns Policy and Conditions 
2. Complete an Online Returns Form. If you no longer have the form included with your order. You can download a new one here 
3. Choose your carrier below, then purchase and print a label at home
4. Follow the instructions as per your chosen carrier to post it back  

Postage Options:

Alternitively, you can post via your own method to:

SHEIKE Online Returns
60 Mary Street
St Peters
NSW, 2044
Australia 

Can’t make it in store? We can process a return via post, though we are only able to offer SHEIKE Store Credit for in store purchases returned via post. 

We are unable to process refunds for in store purchases returned by post. 

Please follow the Online Returns process, including a copy of your store receipt instead of the returns form. 

Please note Items purchased from our DFO’s/Outlets are not able to be returned via this method 

Once we receive your return, we will process it within 3 business days. Please allow a couple of extra days during peak/sale times.  

If eligible for a refund, please allow up to 5 business days for the refund to appear in your account once the return is processed. 

Please Return to: 

SHEIKE Overseas Online Returns 

60 Mary Street 

St Peters, NSW 2204, Australia 

We recommend you use a trackable postage method, as we can not be held liable for returns that we do not receive.

You can return or exchange any online purchase in store for free!  

Find your nearest SHEIKE store here. 

• All returns must meet our Returns Policy and Conditions 
• You must have your Order Confirmation email and Delivery Confirmation email handy  
• If you paid by credit card, you must have that card with you for us to process a return  
• You may be eligible for an exchange, refund or credit note, subject to our Returns Policy 
• We are unable to process returns in store that were paid for with Klarna

• Refunds can only be returned to the original payment method with the exception of Paypal, which will be returned to a debit card 
• Gift Vouchers, Gift Receipts, 3rd Party Gift Cards and SHEIKE Credit can be returned for a SHEIKE Credit only 
• Orders up to the value of $400 can be refunded in-store. However, if you require a refund of $400 or more for an online order please return it to our online warehouse instead by following the Online Returns process  
• There is no limit on the value of exchanges or credit for online orders. So you can opt for a credit or exchange for all or part of your order if you wish  

You can return in store purchases to any of our SHEIKE store locations within 14 days of purchase.  

Find your nearest SHEIKE store here. 

In store returns are subject to our Returns Policy and Conditions.  

In store returns are subject to a $400 limit per transaction, orders larger than this will need to be split across two or more transactions