How to lodge a return?

1. Click on Make a Return above to request your return.

2. Login to the Returns portal with your order number and email address used to create the order.

3. Select the items that you would like to return.

4. Clarify whether you would like your return processed as an instant refund (more information below), instant exchange (more information below), to the original payment method or issued as a store credit.

5. Once confirmed on the ‘return confirmation’ page you can download your shipping label. Alternatively, you will receive an email with your pre-paid shipping label.

6. Package your items, print your label to attach to your package and simply drop off at your nearest post office.

Important Notes

- Customers making international returns are to cover the full cost of the return postage fee and will be advised during return process.

- Return shipping is charged at a flat rate of $9.95, which will be deducted from your refund amount automatically.

- If you selected an instant refund the funds will appear instantly in your nominated bank account. If you selected your return as an original payment method, this will be processed within 3 business days. Please allow extra time during sale/peak periods.

- Full priced items including items on temporary promotion/purchased with a discount can be returned for a refund or credit note for any reason. Sale items can be returned for SHEIKE Store Credit only.

- If part or full payment was made with a gift card or store credit the total will be returned in the form of a store credit. All other payment methods will be fully refunded if eligible.

- Instant exchanges are offered through the Refundid portal for a new size of the same style only.

-If an instant exchange is selected you will be charged a flat fee of $9.95 to send your original parcel back to SHEIKE. This currently can only be paid using a debit card.

- Please refer to Our Policy for more information. 

Return an in store purchase

You can return in store purchases to any of our SHEIKE store locations within 21 days of purchase.  

Find your nearest SHEIKE store here. 

Full priced items including items on temporary promotion/purchased with a discount can be returned for a refund or credit note for any reason. Sale items can be returned for SHEIKE Store Credit only.

Items that have been exchanged may be exchanged again within 21 days of the original exchange date or returned for a SHEIKE credit only, for change of mind, provided that all return conditions are met.

In store returns are subject to our Returns Policy and Conditions. In store returns are subject to a $400 limit per transaction, orders larger than this will need to be split across two or more transactions.

Full-priced items can only be returned at our core product stores (not DFO or Outlet stores).

Return an in store purchase by post

If you would like to return an item you purchased in store but can't make it in store.

We can process a return via post, though we are only able to offer a SHEIKE store credit for in store purchases.

Please submit a Return Enquiry to request this return and our Customer Care team will assist you.

Please note items purchased from our DFOs/outlets are not able to be returned via this method.

Return an online purchase in store

You can return or exchange any online purchase in store for free. 

Find your nearest SHEIKE store here.

All returns must meet our Returns Policy and Conditions. You must have your Order Confirmation email and Delivery Confirmation email handy as proof of purchase for store staff. If you paid by credit card, you must have that card with you for us to process a return. Online orders paid via Paypal, when returned in store will be receive refund against the debit or credit card linked to the Paypal account. You may be eligible for an exchange, refund, or credit note, subject to our Returns Policy. We are unable to process returns in store that were paid for with Klarna.

Full-priced items can only be returned at our core product stores (not DFO or Outlet stores).

In Store Refunds T&Cs

Refunds can only be returned to the original payment method except for PayPal, Gift Vouchers, Gift Receipts, 3rd Party Gift Cards and SHEIKE Credit, these can be returned for a SHEIKE Credit only.  Orders up to the value of $400 can be refunded in-store. However, if you require a refund of $400 or more for an online order, please return it to our online warehouse instead by following the Online Returns process.   There is no limit on the value of exchanges or credit for online orders. So, you can opt for a credit or exchange for all or part of your order if you wish.  

Online Returns Policy

Full priced items including items on temporary promotion/purchased with a discount can be returned for an instant refund, instant exchange, standard refund or for a credit note for any reason within 21 days of delivered date. Sale items can be returned for a SHEIKE credit only. Item/s must be in original condition, unworn, unwashed, with all tags/buttons etc attached. Item/s must be free from all stains and fragrances, including makeup, fake tan, perfumes, and body odour. Exceptions: We do not accept returns on earrings, sunglasses, headwear, scarves, face masks & garment accessories for hygiene reasons.

For all swimwear/bodysuits, customers must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place. Returns will not be accepted if the protective hygiene strip is removed or altered, or the item otherwise shows signs of wear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done. 

SALE items can be returned for a SHEIKE credit or Instant Exchange. SHEIKE store credit can be used online at www.sheike.com.au or in any SHEIKE store. 

In Store Returns Policy

 In Store purchases must be returned within 21 days* of purchase receipt. In Store purchases may only be returned with proof of purchase.  Items purchased in our DFO’s/Outlets that are eligible for return can only be returned to a DFO/Outlet. Item/s must be in original condition, unworn, unwashed, with all tags/buttons etc attached. Item/s must be free from all stains and fragrances, including makeup, fake tan, perfumes, and body odour. Exceptions: We do not accept returns on earrings, headwear, scarves, face masks & garment accessories for hygiene reasons.

For all swimwear/bodysuits, customers must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place. Returns will not be accepted if the protective hygiene strip is removed or altered, or the item otherwise shows signs of wear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done. 

SALE items can be exchanged or returned for SHEIKE credit only. SHEIKE store credit can be used online at www.sheike.com.au or in any SHEIKE store. 

Refunds will be returned to you in the manner you originally paid, with the exception of SHEIKE Gift Cards and third party Gift Cards which will be returned for SHEIKE credit.
Sample and SP items are priced to clear, and are not eligible for a refund, credit or exchange unless faulty.

Faulty discounted items are not eligible for a refund, credit or exchange unless an additional fault presents after purchase.

All faulty items will be assessed and either a repair, replacement or refund will be offered in accordance with Australia Consumer Law.

What is an Instant Refund with Refundid?

Refundid provides shoppers with instant refund for their returns. No need to wait for your order to be shipped back and checked before you are issued a refund.  

You will have to ship your order back within 7-days of receiving your refund to prevent your refund from being cancelled.

How to lodge an Instant Refund with Refundid?

1. Click on Make a Return to request your return.

2. Log in or create an account with Refundid. You will be asked to provide a BSB and Account Number. Your refund will then appear in this nominated bank account.  

3. Lodge your return to receive an instant refund.

4. Download your return label and ensure to send back your items within 7 days.  

5. Update the Refundid portal with your return tracking number. If you have not updated within 7 days, Refundid will reverse the instant refund. 

Instant refunds are eligible for Australia online orders only.

Where do I receive my Instant Refund? 

Upon creating a Refundid account you are promoted to nominate your BSB and Account Number. Your refund will then be paid instantly into this account.

Is Refundid Free? 

Creating and using Refundid is 100% free. No subscriptions, set up cost, ongoing or transactional fees.

What products are eligible for an instant refund? 

You can use Refundid for an instant refund on all full price products only. Sale, gift cards and pre order styles are not eligible for an Instant refund. 

Can I use Refundid with Afterpay/Zip pay? 

You can still use Refundid if your original order was placed through a Buy Now Pay Later service. Follow the Refundid process to receive your instant refund. You can then use the instant refund money to repay your outstanding BNPL service.

What is an Instant exchange with Refundid?

Refundid can provide shoppers with an instant exchange for the same item in a different size. There is no need to return and repurchase a different size.

Please send your order back within 7 days of placing an exchange to prevent your exchange from being cancelled.

How to lodge an Instant Exchange with Refundid?

1. Click on Make a Return to request your return.

2. Select Instant Exchange as your return option. Log in or create an account with Refundid. You will be asked to provide a debit card to pay for shipping. 

4. Download your return label and ensure to send back your items within 7 days.  

5. SHEIKE will then send you your new order. We endeavour to dispatch within 1-2 business days, however please allow additional time during promotional periods. Instant exchanges are eligible for Australian online orders only.

Is Refundid Free? 

Instant Exchange is free to use. However, you will be charged a flat rate shipping fee of $9.95 to to return your original order, which can only be paid via debit card. There are no subscriptions, set up costs, ongoing or other transactional fees associated.

Can I make another return on my Instant Exchange?

You can make another return on your exchanged item, however you will only be eligible for another exchange or credit note.

What products are eligible for an instant refund? 

You can use Refundid for an Instant Exchange on all full price products only. Sale, gift cards and pre order styles are not eligible for an Instant Exchange. 

Can I use Refundid with Afterpay/Zip pay? 

You can still use Refundid if your original order was placed through a Buy Now Pay Later service. Please follow the above Refundid process to receive your Instant Exchange.

In the event you have received a faulty item, please use the online return portal and provide the following information;

• Your order details
• Select reason for return as faulty
• Provide photos of faulty item  

SHEIKE will assess faulty items within 5 business days of receipt. If an item is deemed faulty, SHEIKE will cover all postage costs, and offer to repair, replace or refund the item in accordance with Australian Consumer Law. 

1. Click on Make a Return above.

2. Select the items would you like to return.

3. Clarify whether you would like your refund processed to the original payment method or issued a store credit. International orders currently cannot apply for an instant refund. 

4. Once confirmed, please package and ship your items using a service that provides tracking to the address provided within the online portal.

5. Once received, our refund will be processed within 3 business days. Please allow a couple of extra days during peak/sale periods.

International returns are currently not eligible for an instant refund or instant exchange.

All our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

This Policy is not intended to replace, limit or exclude any rights available to you under the Australian Consumer Law. 

This Policy is to be read in conjunction with our Terms & Conditions and applies to all purchases made in-store and online through our website.