Online Shipping Policy

We endeavour to dispatch all orders received before 12pm AEST (Monday – Friday) on the same business day.

During peak and promotional times, please allow 2 extra business days for dispatch.

Delivery time estimates are a guide only**

PRE-CHRISTMAS DELIVERY CUT OFF DATES

Monday 10th December 12pm AEDT

This includes deliveries to Western Australia, Northern Territory, Tasmania, far North Queensland and interstate regional areas outside of NSW.

Friday 14th December 12pm AEDT

This includes deliveries to interstate metro areas including Sydney, Melbourne, Brisbane, Adelaide or Canberra.

Australian Orders

Standard Shipping - $9.95 / FREE when you spend over $100

Metro Areas: 3-5 business days
Regional Areas: 5-7 business days

Express Shipping - $12.95 / FREE when you spend over $150

Metro Areas: 1-3 business days
Regional Areas: 3-5 business days

We do ship to P.O. Boxes & Parcel Lockers in Australia Only.

International Orders

All international orders are shipped using Express Courier International with Australia Post and will be delivered by the local postal service once in the destination country.

Delivery times vary by country:  Please allow up to 10 working days.

International shipping rates are listed below (these rates may change from time to time):

Countries we ship to:

New Zealand

$14.95

Hong Kong / China

$39.95

Canada / USA

$39.95

Singapore

$39.95

Europe*

$49.95

UAE

$49.95

*We currently ship to UK, Ireland, France, Italy and Germany.

CUSTOMS DUTIES & TAXES ARE THE RESPONSIBILITY OF THE RECIPIENT
Please note that any customs and duties taxes which may be incurred are not the responsibility of SHEIKE and we are not aware of what they might amount to. You are responsible for paying any taxes or duties applicable to your order.  Please make sure you contact your local customs office to find out more if you have any concerns.

**DELIVERY TIMES

Although express services are fast, unfortunately we can’t guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.  We do not accept any liability and you agree to release us from all liability arising out of any delay in shipping and delivering an order.

TRACKING YOUR ORDER

Once your order has been packed and has left our warehouse, you will receive an email with all of your tracking details. SHEIKE Account holders can also access these details by going to MY ORDERS and choosing the SHIPMENTS tab in your online account.

Please note it can take up to 24 hours for the tracking details to reach your inbox, once it has left our warehouse.

If you believe your order has been delayed or you have not received your tracking details within 48hours, please contact our Customer Care team via our Online Web Form so we can lodge an enquiry for you.

INCORRECT ADDRESS

If there is an error with your address, please contact customercare@SHEIKE.com.au ASAP and we will endeavour to amend it. However due the fast processing times of our online warehouse this is not guaranteed.

We do not accept any liability for incorrect addresses, however will always try to accommodate amends where we can. To avoid disappointment, please make sure you check your delivery address carefully.

INCOMPLETE ORDER

There may be rare instances when items purchased are sold out/unavailable on the same day of purchase. When this happens, the remainder of your order will still be dispatched.

A member of our team will be in touch, to either source the missing item from one of our stores or in the event that the item cannot be located or is sold out a refund will be processed on your behalf.  

Orders are subject to availability and SHEIKE reserves the right to cancel any order, for any reason, including due to unavailability.

ONLINE RETURNS

Please see our Returns Policy for more information.