Shipping Policy

Please be advised that once an order has been processed, we are unable to amend or cancel the order, due to the fast processes we have in place. Should you wish to return an order, login to Your Account, find your order and click the “Return” link.

All orders placed online will be shipped to you (or the gift recipient) using the shipping service bought and applied when you placed your order and cannot be picked up from our warehouse or other stores within the company.

We will endeavour to dispatch all orders as soon as possible, always ensuring the chosen shipping method timings are met. This does not include orders placed during a sale or peak trading period as we may experience delays in processing orders – please keep this in mind if you are purchasing an item for a special occasion.

There may be instances when items purchased are sold out/unavailable on the same day of purchase. When this happens, if possible, items will be sourced from a physical store and customers will be notified within 2 working days of placing the order of the delay. Orders are subject to availability and SHEIKE reserves the right to cancel any order, for any reason, including due to unavailability.

When placing an order, alternate carrier options are automatically selected to ensure your parcel arrives on your doorstep as quickly as possible!

Although express services are fast, unfortunately we can’t guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.  We do not accept any liability and you agree to release us from all liability arising out of any delay in shipping and delivering an order.

Australian Orders

Standard Shipping is $9.95 for all orders under $100.

Standard Shipping is FREE when you spend over $100, or you can upgrade to Express for $12.95.

Express Shipping is FREE when you spend over $150.

International Orders

All international orders are shipped using Express Courier International with Australia Post and will be delivered by the local postal service once in the destination country.

International shipping rates are listed below (these rates may change from time to time):

New Zealand

$14.95

Hong Kong / China

$39.95

Canada / USA

$39.95

Singapore

$39.95

Europe*

$49.95

UAE

$49.95

*We currently ship to UK, Ireland, France, Italy and Germany.

Please note that any customs and duties taxes which may be incurred are not the responsibility of SHEIKE and we are not aware of what they might amount to. You are responsible for paying any taxes or duties applicable to your order.  Please make sure you contact your local customs office to find out more if you have any concerns.

ADDRESS SECURITY

It is possible to request an order be dispatched to a different address to the one where the card is registered. However, it is at our discretion whether or not to comply with this request.

To ensure Customer Security, on occasion, we may only be able to dispatch an order to the Billing Address specified at the time of purchase.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a confirmation email with a link to track the progress of your order. You can also access this by going My Orders and choosing the Shipments tab of your order.

Want to track your parcel at the click of a button? Add your tracking end of the URL below:

https://www.shippit.com/track/[YOUR SHIPPIT NUMBER]

If you have further enquiries as to where your order is, you can contact our Customer Care team via webchat, or by emailing customercare@sheike.com.au.

RETURNS

Should you wish to return an order, login to Your Account, find your order and click the “Return” link.  Please see our Returns Policy for more information. If you process you order as a Guest you will need to complete the Returns Form here and send it with your parcel.

Please be advised that our online warehouse is not open to the public and parcels cannot be dropped off.