Returns Policy

NEED TO RETURN AN ONLINE ORDER?

  • Online returns must be made within 14 days of receipt (delivered day)
  • Online orders can be returned to your nearest SHEIKE Store or via paid post
  • Online returns may be eligible for a full refund, exchange or a SHEIKE Credit
  • Refunds for change of mind are not available on Sale and Promotional items
  • If you change your mind, sale or promotional items can be returned for a SHEIKE Credit or an exchange
  • If an item is deemed faulty, SHEIKE will offer to repair, replace or refund the value of item
  • All Return or Exchange Items must be in the original condition and meet the criteria of our 'Return Conditions'
  • Exceptions: We do not accept returns on jewellery and headwear for hygiene reasons

SHEIKE reserves the right to reject returns beyond the return period limit, or items which are not in the same condition in which they were received.


FESTIVE SEASON EXTENDED RETURNS POLICY:

  • If you purchase item(s) in store or online between the Thursday 6th of December 2018 and Monday 24th of December 2018 you will be eligible for a refund or exchange in accordance with our return policy up until Friday 11th of January 2019.
  • Items purchased from Tuesday 25th onwards will need to be made within 14 days of receipt, as per the standard SHEIKE returns policy.

PAID POST RETURNS:

  • Please complete the Online Returns Form  and include it with your return parcel
  • Follow the steps on your Online Returns Form
  • Pay for postage + send it back to us!
  • We advise you return your item via tracked postage and ensure you retain your tracking number.
  • You will be able to return your item for a full refund or SHEIKE credit in accordance with our 'Return Conditions'

SHEIKE is not liable for any cost, loss, damage or delay arising from, or in connection with, the transport and return of the goods to SHEIKE.

In store purchases cannot be returned via paid post.

REFUNDS/CREDIT:

  • Please allow up to 5-7 business days for refund/credit to be processed once received
  • Refunds can only be returned to the original payment method
  • Please allow up to 5 business days for the funds to appear in your account once processed

SALE/PROMOTIONAL RETURNS:

  • We offer refunds and exchange in accordance with our obligations under the Australian Consumer Law.
  • Refunds for change of mind are not available on Sale and Promotional items unless those items are faulty.
  • Sale and promotional items can only be refunded if the product is faulty or the incorrect item is received.
  • If you change your mind, sale or promotional items can be returned for a SHEIKE Credit or an exchange if they are in their original, unworn condition with all tags attached.
  • An item is considered a sale or promotional item if it:
    • it is marked at a discounted price at the time of purchase
    • was purchased during a temporary promotion period (ie VIP Days, One Day sales, discount offers etc); or
    • if it was purchased using a coupon or a promotional code

IN STORE RETURNS / EXCHANGES:

  • Find your nearest SHEIKE Store Here 
  • Show a member of staff your Order Confirmation email and Delivery Confirmation
  • You will also need to show your original payment method for Card Payments
  • You will be able to exchange the item for another garment, size or colour
  • You will be able to return your item for a full refund or SHEIKE credit in accordance with our 'Return Conditions'

ONLINE EXCHANGES:

  • Online orders can be exchanged for FREE in any of our SHEIKE Stores
  • Exchanges can only be made once. There are no returns on exchanges. 
  • All exchange items must be in the original condition and meet the criteria of our 'Return Conditions'

If you would like to exchange an item online…

  • State the name size and colour of the new item on your return form
  • Include a self-addressed envelope with your return or accept that you will be charged $9.95 for delivery in Australia.
  • If you are required to pay an additional amount for an exchange, your nominated debit/credit card, or PayPal account will be charged before the new item is sent.  
  • You give SHEIKE the right to debit your debit/credit card or PayPal account for any outstanding payments resulting from the exchange before sending your order out.
  • Please allow up to 5-7 business days to process an exchange
  • We cannot hold stock, or guarantee that the item will still be in stock during this time.

To avoid disappointment and delay, we recommend that you place a new order for the item you require.  Then process your original return as normal. That way you are guaranteed the stock and delivery time.

Your refund or credit will only be processed when we receive the original item back in accordance with our 'Return Conditions'.

RETURN CONDITIONS

All returns are subject to the following conditions (‘Return Conditions’), except in the case of faulty items which may be returned in accordance with the Faulty item section below.

  • The return must be made within 14 days of receipt:
    • We will use the tracked delivery date for online purchases as your receipt date
    • original purchase date for in store purchases as per printed receipt
  • You have valid proof of purchase;
  • The items are unworn and in a saleable condition;
  • The items have not been altered, washed, dry cleaned or damaged while with you; and
  • The swing tag and any other applicable packaging is still attached.

SHEIKE reserves the right to reject returns beyond the return period limit, or items which are not in the same condition in which they were received.
 

FAULTY ITEMS

If an item is deemed faulty, SHEIKE will offer to repair, replace or refund the value of item.  

HOW TO REPORT A FAULTY ITEM

  • Bring your item to the store where your originally purchased the garment
  • If you are unable to attend a store, please send the details of the fault to customercare@sheike.com.au (please include as much detail as possible and pictures of the fault)
  • You must provide a proof of purchase such as a receipt, order confirmation or bank statement

ASSESSMENT

  • When SHEIKE receives the item, it will be assessed by a senior team member and the SHEIKE Repairs Department 
  • The process of assessment and repair may take up to 3 weeks from when the garment is received by the Repairs Department. 
  • Once the repairs team has assessed the garment, you will be notified within the 3 week period if the product is deemed faulty or if more time is required for assessment.

OUTCOME

  • If the item is deemed faulty, SHEIKE will offer to repair, replace or refund the value of the item plus delivery charges.
  • If the fault is “major” you can ask for a refund or replacement rather than a repair

A fault is deemed “major” if:

  • Has a problem that would have stopped someone from buying the item if they had known about it;
  • Is unsafe;
  • Is significantly different from the sample or description; or
  • Doesn’t do what SHEIKE said it would, or what you asked for and can’t be easily fixed.

If you were informed the items were faulty at the time of purchase, you will not be eligible to process a faulty return.

CONSUMER GUARANTEES

All of our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This Policy is not intended to replace, limit or exclude any rights available to you under the Australian Consumer Law.

This Policy is to be read in conjunction with our Terms + Conditions and applies to all purchases made in-store and online through our website.

UPDATED: NOVEMBER 2018