FAQs

You can return in store purchases to any of our SHEIKE store locations within 21 days of purchase. Full-priced items can only be returned at our core product stores. This excludes DFO or Outlet stores.

You can return your order within 21 days of delivery. Refunds are available on eligible full-priced items, while sale items are eligible for store credit only. All returns can be processed via the Returns Portal.

For any faulty orders, please contact our customer care team via customercare@sheike.com.au

You can return your items placed with a discount for a refund, exchange or credit. All orders follow our standard returns policy. Please note that promotional codes cannot be reissued if an item is returned. By returning your purchase, the voucher code used will become invalid and forfeited.

All returns can be processed via the Returns Portal. Please note for all international returns, you will need to cover the full cost of the return postage fee, which will be advised during the return process.

If you would like to return an in-store purchase online, please contact our Customer Care team for further assistance. Please ensure your purchase is within 21 days and have your proof of purchase available.

You have 21 days to return an item from your delivery date for online orders, or from the purchase date for in-store purchases. Returns made outside this window aren't eligible unless the item is faulty. See our full Returns policy for details.

Online returns made through our Returns Portal are processed by Refundid, which can issue an Instant Refund before your parcel even arrives back at our warehouse - so you don't need to wait for us to physically receive and check the item. In-store returns are refunded to your original payment method (or as SHEIKE credit for gift cards/vouchers) at the time you return the item in store.

Yes. Full-priced items (including items bought on temporary promotion or with a discount code) can be exchanged, refunded, or returned for SHEIKE credit. Sale items can only be exchanged or returned for SHEIKE credit, not refunded. Exchanges follow the same 21-day window and return conditions as refunds - see our Returns page for how to start an exchange in-store or online.

For online returns within Australia, a flat return shipping fee is deducted from your refund. See our Returns Portal for more information. For international orders, you'll need to cover the full cost of return postage yourself, and this will be advised during the return process.

Items must be unworn, unwashed, unaltered, and free from stains, makeup, fake tan, perfume or odour, with all original tags and buttons attached. For hygiene reasons, we don't accept returns on earrings, sunglasses, headwear, scarves, face masks or similar garment accessories. Swimwear and bodysuits must be tried on over underwear, and any protective hygiene liner must remain in place and unremoved.

Items bought at a SHEIKE Outlet or DFO store are priced to clear and are final sale - they're not eligible for a refund, credit or exchange unless faulty. If an Outlet item is faulty, email outlet@sheike.com.au with your order details and a photo of the fault; the item will be assessed by our Repairs team (this can take up to 3 weeks) and, if confirmed faulty, you'll be offered a repair, replacement or refund.

Delivery ETAs are a guide from when your order is dispatched. We aim to dispatch all orders within 1 business day. However, please allow an additional 2-3 business days to dispatch your order during promotional periods. Standard shipping can take between 1-6 business days whilst express is 1-2 business days, depending on your location.

Same day shipping is available to Sydney metro only, not available on weekends, public holidays or some promotional periods.

Once your order has been packed and has left our warehouse, you will receive an email with all of your tracking details. SHEIKE Account holders can also access these details by going to my orders and choosing the shipment tab in your online account.

At checkout, you can choose the "Signature Required for Delivery" option. If this option is not selected, you authorise Australia Post to leave your parcel at the delivery address if it is safe to do so. If a safe location cannot be identified, Australia Post may instead take the parcel to your nearest post office or local collection point for collection.

We currently ship to Australia, New Zealand, Hong Kong, China, Singapore, Malaysia, Thailand, United Kingdom (UK), France, Italy, and Germany.

Standard AU shipping is free on orders over $100 (otherwise $11.95, 1-6 business days). Express AU shipping is free on orders over $300 (otherwise $14.95, 1-2 business days). Sydney Metro same-day options are also available: $16.95 for delivery that day if you order by 10am, or $24.95 for evening delivery if you order by 1pm. Internationally, NZ standard shipping is $16.95; Hong Kong, Singapore, Malaysia and Thailand is $39.95; and the UK, France, Italy and Germany is $49.95. See our Shipping Policies page for more details.

Tracking details are emailed once your order leaves the warehouse (allow up to 2 hours for this to land in your inbox). If it's been more than 48 hours since dispatch and you still haven't received tracking, or you believe your parcel is lost or delayed, contact our Customer Care team via our online enquiry form and we'll lodge an investigation with the carrier. We can't guarantee delivery timeframes once a parcel is with Australia Post or an international carrier, but we'll do what we can to help track it down.

If an item you ordered was out of stock at the time of packing, we'll still dispatch the rest of your order, and a team member will follow up to either source the missing item from one of our stores or process a refund for it. If you've received an incorrect item, or something in your order looks wrong, contact our Customer Care team at customercare@sheike.com.au with your order number so we can sort it out for you.

Yes - SHEIKE ships internationally to New Zealand, Hong Kong, Singapore, Malaysia, Thailand, the UK, France, Italy and Germany. International orders are sent via Australia Post International Standard shipping and delivered by the local postal service on arrival; delivery can take up to 10 working days. Any customs duties or taxes charged on arrival are the responsibility of the recipient, not SHEIKE. Please note SHEIKE currently can't ship to the USA, Canada, Puerto Rico or the UAE.

If you need to change or cancel your order, contact our Customer Care team as soon as possible at customercare@sheike.com.au or by phone on 02 4058 4400 (9am-5pm, Monday to Friday). Because our online warehouse processes orders quickly, we can't guarantee a change, or cancellation will be actioned in time.

Your SHEIKE Store credit will appear on your profile. Once you are logged in to your account online, your SHEIKE credit will then come up as a payment method during checkout alongside credit card, Afterpay, and PayPal. Once applied, we'll deduct your credit from the total amount of your order. If you are checking out with Shop Pay, you will need to log out of your Shop Pay account at checkout to use this credit balance.

First, check your spam or junk folder, and double-check that you entered the correct email address at checkout. If it's still nowhere to be found, contact our Customer Care team with your order details (name, approximate order time, and payment method used) and we'll confirm your order and resend your confirmation.

Log into your SHEIKE account and go to "My Orders" - you'll find your full order history there, including tracking details under the shipment tab for each order. If you checked out as a guest, contact Customer Care with your order number or confirmation email to look up an order.

On rare occasions an item may sell out on the same day you order it. If this happens, the rest of your order will still be dispatched as normal, and a member of our team will follow up to either source the missing item from one of our stores or process a refund for it. SHEIKE reserves the right to cancel all or part of an order due to unavailability.

SHEIKE Credit does carry an expiry date, which you can check anytime by logging into your account online or asking a stylist in-store. If you spend less than your full credit balance, the leftover amount rolls over with the same original expiry date, ready to use on a future purchase.

We accept Visa, Visa Debit, MasterCard & American Express. We also accept Paypal, Afterpay, Zip & Klarna.

For all SHEIKE Gift Cards, enter the gift card code in the "Discount code or gift card" field at checkout. The gift card value will automatically be applied to your order total. If you are using a third-party gift card, you will first need to redeem it on their website for a SHEIKE Gift Card before it can be used at checkout.

All three let you take your items home now and pay them off over time, interest-free. With Afterpay, for example, you pay 25% at checkout and the remaining balance in three instalments every two weeks (four instalments over six weeks in total), on orders up to $1,200 with no minimum spend. Zip and Klarna work in a similar instalment-based way. Just select your preferred option at checkout - you may need to log in or quickly sign up with that provider the first time. Late fees and eligibility criteria apply and are set by each provider, not SHEIKE.

You can buy a SHEIKE e-Gift Card online - it's delivered by email (instantly or on a future date you choose) and can be redeemed in-store or online. You can also buy a physical Gift Voucher in any SHEIKE store by telling a stylist the value you'd like loaded onto it. Gift cards can only be purchased using a credit or debit card - not Afterpay, PayPal or SHEIKE credit.

SHEIKE gift cards and e-Gift Vouchers are valid for 3 years from the date of purchase, regardless of when the recipient receives or uses them. They can be redeemed against anything except another SHEIKE Voucher, in-store or online, and can't be exchanged for cash. Gift cards can generally be used alongside a valid discount code at checkout, though some promotional codes may exclude gift card purchases themselves - check the terms of your specific offer.

If you're interested in collaborating with SHEIKE, please send your enquiry to customercare@sheike.com.au. Our team will review your request and get back to you with the next steps if your enquiry is suitable.

All SHEIKE collections are designed in Sydney, Australia. Our garments are then produced by trusted manufacturing partners, who work closely with our team to bring each design to life.

SHEIKE garments are produced by trusted manufacturing partners who work closely with our design team in Sydney to bring each collection to life. SHEIKE has an Ethical Sourcing Policy that sets out the minimum standards we expect from our business partners and their suppliers, as part of our ongoing commitment to improving working conditions across the apparel and textile industry.

Care requirements vary by fabric and style, so always check the care label sewn into the garment and the care instructions listed on the product page before washing, as some pieces need to be dry cleaned. If you can't find care instructions for a specific item, contact our Customer Care team with the product name and we can advise.

As a SHEIKE Society member, you'll earn 1 point for every $1 spent online or in-store, helping you progress through our annual membership tiers the more you shop. As you unlock each new tier, you'll receive access to even more exclusive rewards and benefits. Members also enjoy birthday rewards, first access to new collections, priority access to seasonal sales, and exclusive invitations to VIP events, along with other member-only offers throughout the year.

Your SHEIKE Society membership level is based on the number of points you earn over a 12-month period. You'll earn 1 point for every $1 spent online or in-store.

Member: 0-349.99 points
Level 1: 350-699.99 points
Level 2: 700-1,099.99 points
Level 3: 1,100+ points

Each level unlocks its own exclusive rewards and benefits, with more perks available as you move up the tiers.

Your birthday reward will be added to your SHEIKE Society account two weeks before your birthday. To redeem it online, simply apply the reward at checkout using the Rewards dropdown. To redeem it in-store, present the birthday reward email to one of our team members at the register.

Yes - there's no cost to join. Sign up online, in-store, or via SMS, and your welcome benefit will land in your account and inbox within about 10 minutes.

Yes. You can put your SHEIKE Society status on hold once per year, for up to 12 months, which protects your current level and benefits while you're not actively shopping. Contact our Customer Care team to have this applied to your account.

Yes. Every purchase - online, in-store, or at a DFO - counts towards your points balance, and rewards can be redeemed either way. In-store, your best available reward is applied automatically once you share your email or digital card with a stylist. Online, you'll choose which reward to apply from the Rewards dropdown at checkout, and you'll need to be logged into your account to do so.

With 50+ stores across Australia, there's bound to be a SHEIKE store near you. Visit our Store Locator for detailed information on store locations, opening hours and contact details. You can view all of our stores via our SHEIKE Store Locator.

Yes! We offer Click & Collect at selected SHEIKE stores at no extra cost. At checkout, simply select "Pick Up" as your delivery method. You'll then be shown the stores that have all of the items in your cart available for collection - if no single store has everything, Click & Collect won't be offered as an option. Orders are usually ready for collection within 24 hours, and you'll need to collect within 7 days of your "Ready to Collect" confirmation. If it's not collected within 10 days, we'll refund the order automatically. Please bring photo ID to collect.

Trading hours vary by store and shopping centre, so the best way to check is via our Store Locator - search for your nearest store to see its exact opening hours, address and contact details.

Use the size charts on our Size Guide page to convert your measurements into a SHEIKE size. Because fit varies by fabric and style, our general size guide may not apply to every product - check the specific item's description for fit notes, or contact our Customer Care team if you'd like help with a particular style before you buy.

Sizes vary by collection - our dress range generally spans sizes 6 to 16. Check the Size Guide or the specific product page for the exact sizes available in a given style.

No, you can check out as a guest. That said, we'd recommend creating a free account so you can track orders, view your order history, and access any SHEIKE credit or gift card balance in one place.

Select "Sign up / Login" at the top of sheike.com.au to create a new account or log into an existing one. If you've shopped in-store before, you may still need to create a website login separately to access things like your SHEIKE credit online.

On the login page, select "Forgot your password?" and enter the email address linked to your account. You'll be sent a link to reset your password - if it doesn't arrive within a few minutes, check your spam folder or contact Customer Care for help.

You can email customercare@sheike.com.au, call 02 4058 4400 (9am-5pm, Monday to Friday), or submit an enquiry through our online contact form. You can also chat with us live using the help button in the bottom corner of sheike.com.au, or browse our Help Centre for answers to common questions.

Visit our Careers page to see current opportunities - both in our boutiques (from stylist through to store leadership roles) and at our Head Office in St Peters, NSW, across areas like buying, marketing, digital and operations. You can apply directly through the listings there.