Online Shipping Policy

We endeavour to dispatch all orders received before 12pm AEST (Monday – Friday) on the same business day.

During peak and promotional times, please allow 1-2 extra business days for dispatch.


Australian Orders

AUSTRALIA DELIVERY OPTIONS

DELIVERED TO

COST 

NEED IT BY CHRISTMAS?

NEED IT BY NEW YEAR'S EVE? 

Today

Order by 10am for delivery between 1pm - 5pm Same Day (Mon-Fri).
Cannot be delivered to PO Boxes, Parcel Lockers or Locked Bags.

Not available on Weekends and Public Holidays.

Sydney Metro+ Only
Enter your postcode at checkout to check availability

$12.95

Order by 10am on Tuesday 24th December 

Order by 10am Tuesday 31st  December 

Tonight 

Order by 1pm for delivery between 6pm - 10pm Same Day (Mon-Fri).
Cannot be delivered to PO Boxes, Parcel Lockers, Locked Bags or business addresses.

Not available on Weekends, Public Holidays, Christmas Eve and New Year's Eve.

Sydney Metro+ Only
Enter your postcode at checkout to check availability

$12.95

Order by 1pm Monday 23rd December.

 

Order by 1pm Monday 30th December.

Express Shipping

Metro Areas: 1-3 business days

Regional Areas: 3-5 business days


Australia


FREE on $150+ orders


$12.95


Metro Areas: Order by 12pm Friday 20th December 

Regional Areas: Order by 12pm Wednesday 18th December


Metro Areas: Order by 12pm Friday 27th December 

Regional Areas: Order by 12pm Monday 23rd December

Standard Shipping

Metro Areas: 3-5 business days

Regional Areas: 5-7 business days


Australia


FREE on $100+ orders


$9.95


Metro Areas: Order by 12pm Wednesday 18th December 

Regional Areas: Order by 12pm Monday 16th December


Metro Areas: Order by 12pm Monday 23rd December

Regional: Order by 12pm Thursday 19th December 

*Delivery time estimates are a guide only

International Orders

International orders are shipped using either Express Courier International with Australia Post or SEKO and will be delivered by the local postal service once in the destination country.

Delivery times vary by country: Please allow up to 10 working days.

International shipping rates are listed below (these rates may change from time to time):

Countries we ship to:

New Zealand

$14.95

Hong Kong / China

$39.95

Canada / USA

$39.95

Singapore

$39.95

Europe*

$49.95

UAE

$49.95

*We currently ship to UK, Ireland, France, Italy and Germany.

CUSTOMS DUTIES & TAXES ARE THE RESPONSIBILITY OF THE RECIPIENT
Please note that any customs and duties taxes which may be incurred are not the responsibility of SHEIKE and we are not aware of what they might amount to. You are responsible for paying any taxes or duties applicable to your order.  Please make sure you contact your local customs office to find out more if you have any concerns.

**DELIVERY TIMES

Although express services are fast, unfortunately we can’t guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.  We do not accept any liability and you agree to release us from all liability arising out of any delay in shipping and delivering an order.

TRACKING YOUR ORDER

Once your order has been packed and has left our warehouse, you will receive an email with all of your tracking details. SHEIKE Account holders can also access these details by going to MY ORDERS and choosing the SHIPMENTS tab in your online account.

Please note it can take up to 24 hours for the tracking details to reach your inbox, once it has left our warehouse.

If you believe your order has been delayed or you have not received your tracking details within 48hours, please contact our Customer Care team via our Online Web Form so we can lodge an enquiry for you.

INCORRECT ADDRESS

If there is an error with your address, please contact customercare@SHEIKE.com.au ASAP and we will endeavour to amend it. However due the fast processing times of our online warehouse this is not guaranteed.

We do not accept any liability for incorrect addresses, however will always try to accommodate amends where we can. To avoid disappointment, please make sure you check your delivery address carefully.

INCOMPLETE ORDER

There may be rare instances when items purchased are sold out/unavailable on the same day of purchase. When this happens, the remainder of your order will still be dispatched.

A member of our team will be in touch, to either source the missing item from one of our stores or in the event that the item cannot be located or is sold out a refund will be processed on your behalf.  

Orders are subject to availability and SHEIKE reserves the right to cancel any order, for any reason, including due to unavailability.

ONLINE RETURNS

Please see our Returns Policy for more information.