FREE EXPRESS SHIPPING FOR ALL ORDERS OVER $100* FIND OUT MORE

SHIPPING + RETURNS

SHIPPING 

Please be advised that once an order has been processed, we are unable to amend or cancel, due to the fast processes we have in place. Should you wish to return an order, please download the returns form here.

All orders placed online will be shipped using an Express service and cannot be picked up from our warehouse or other stores within the company.

Shipping is FREE for AU orders when you spend over $100 and a flat rate of $9.95 for orders under this value.

Orders received before 12pm AEDT (Monday – Friday) will be dispatched the same business day. Any orders received after this time will be sent the next business day. This does not include orders placed during a sale period as we may experience delays.

There may be instances when items purchased are sold out/unavailable on the same day of purchase. When this happens, items will be sourced from a physical store and customers will be notified within 2 working days. (During SALE, there may be an increased delay so keep this in mind when purchasing for a special occasion)

When placing an order, alternate carrier options are automatically selected to ensure your parcel arrives on your doorstep as quickly as possible!

Although express services are fast, unfortunately we can’t guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.

ADDRESS SECURITY

It is possible to request an order be dispatched to a different address to the one where the card is registered. However, it is at our discretion whether or not to comply with this request.

To ensure Customer Security, on occasion, we may only be able to dispatch to the Billing Address.


TRACKING YOUR ORDER

Once your parcel has been dispatched, you will receive a confirmation email. This will contain a link so you can track the progress of your order at any time.

Want to track your parcel at the click of a button? Click below and type in your consignment number:

http://temando.com.au/track

If you have further enquiries as to where your order is, you can contact online@SHEIKE.com.au 

 

INTERNATIONAL ORDERS

All international parcels are shipped using Express Courier International with Australia Post and delivered by the local postal service once in the destination country.

Rates are listed below:

New Zealand $14.95
Hong Kong/China $39.95
Canada/USA $39.95
Singapore $39.95
Europe* $49.95
UAE $49.95

*We currently ship to UK, Ireland, France Italy and Germany.

 Please note that any customs and duties taxes which may be incurred are not the responsibility of SHEIKE and we are not aware of what they might amount to. Make sure you contact your local customs office to find out more if you have any concerns.

 

**QUEENSLAND STORMS**

30 March 2017.

With the wild weather in Queensland and disruptions to transport and the Australia Post network in this state, please allow more time for your order to arrive. We also acknowledge there may be a delay in receiving Queensland's Returns parcels, and we are extending our Return period from 10 Days to 20 Days accordingly. This will be applied to all Queensland orders placed between 22-31 March 2017.


RETURNS

If you would like to return a recent purchase, please click here to download the returns form.

Please be advised that we do not accept return drop offs and our online department is not open to the public.

ONLINE POLICY

If you purchased a Full Price item online, SHEIKE will provide an exchange, refund or credit note as long as the below conditions are met. Note if you purchased a Sale item, SHEIKE will provide an exchange or a credit note only (no refunds).

  • The return is requested within 10 days from the date the goods are delivered
  • Proof of purchase is included with the return
  • The swing tag is still attached to the garment
  • The item has not been worn, altered, washed and/or dry cleaned
  • The item has not been damaged while in the customer’s possession
  • The item is in a saleable condition
  • Earrings cannot be returned for hygiene reasons.
  • Goods are sent back to the Online store (60 Mary St, St Peters, NSW, 2044)
  • The item was not purchased during a temporary promotional period.

If an item is purchased during a temporary promotional period (ie: One day sale), it cannot be returned for a refund. Items can be returned for an exchange or a credit note can be issued for the value of the goods.

Online purchases cannot be refunded in store.
 

Refunds for online purchases and exchanges of sale items purchased online, are not offered in store. 

Full price online purchases may be exchanged in store for alternate items to the same or higher values. (Please note that a credit note or refund cannot be issued for any difference in value)

Online Christmas Extended Returns Policy
All of the above conditions of the return policy remain the same with the exception to all orders placed between 14 - 31 December 2016 have until 10 January 2017 to be returned. Orders placed from 1 January onwards are subject to our standard returns policy (10 days) above.


RETURNS SHIPPING COST

You must pay the cost of shipping goods back to SHEIKE for a return.

SHEIKE is not liable for any loss, damage or delay arising from, or in connection with, the transport and return of the goods to SHEIKE.

It is recommended to ship goods back to SHEIKE using Australia Post or an equivalent secure postal service and ensure a tracking number is provided. If tracking is not purchased, and a parcel being returned is delayed or lost, this is not the responsibility of SHEIKE and must be taken up directly with the chosen postal service provider. 

ONLINE RETURNS PROCEDURE

Should you wish to return an item purchased online, you must follow the procedure below:

  1. Click here to download the Returns form
  2. Failing to enter the correct details may result in a delay with your return
  3. If you are exchanging one item for another, please double check the name, size and colour of the new item. 
  4. If you are requesting an exchange, a self addressed return satchel must be provided with your return or you may be charged $9.95 for the additional delivery. International customers requesting an exchange must pay a shipping fee for the same amount as the original purchase in order for the new items to be dispatched. 
  5. If you are required to pay an additional amount for an exchange, your nominated credit card or PayPal account will be charged before the new item is sent.  When you agree to finalise the return, you give SHEIKE the right to debit your credit card or PayPal account for any outstanding payments resulting from the exchange before sending your order out.
  6. A return postage satchel must be included in your return if you are requesting an exchange.
  7. If you have returned your order for a credit note, this will be processed within 3 working days of SHEIKE receiving the goods and you will receive an email with the details of the credit note.
  8. If you have returned your order for a refund, this will be processed within 5-7 working days of SHEIKE receiving the goods and you will receive a confirmation email when the refund has been processed.
  9. Exchanges can only be granted once.
  10. If you redeem a credit note with your purchase, you can only use this once. Should you return an item you purchased using a credit note, you are only entitled to an exchange. 

    **Please note orders placed between the 14th - 31st December 2016 can be returned for an exchange or credit note ONCE until 10th January 2017** 

If you are attempting to return an item outside of the 10 day period you must contact online@sheike.com.au before the item is returned or it might be refused.

IN STORE RETURNS POLICY 

Please choose carefully as SHEIKE does not offer a refund for change of mind* for in store purchases.

Sale items, accessories and jewellery purchased in store cannot be returned unless faulty. This includes items purchased during a temporary promotional period.

If you have a change of mind and you purchased the item in store, SHEIKE will only provide you with an exchange or a credit note for full price purchases if:

  • The return is made within 10 days of purchase
  • There is proof of purchase (SHEIKE will accept a receipt or an applicable bank statement which can be confirmed as containing the purchase transaction)
  • The swing tag is still attached to the garment
  • The item has not been worn, altered, washed and/or dry cleaned
  • The item has not been damaged while in the customer’s possession
  • The item is in a saleable condition

Please be aware that SHEIKE is only able to offer an exchange or a credit note once for any change of mind returns.

If an exchange is processed in store for a full price item and the value is less than the amount originally paid, a credit note will be issued for the remaining amount.

*In accordance with Australian Consumer Law, SHEIKE are not required to provide a refund, repair or replacement for a change of mind.  A change of mind can include, (for example), where you buy a product and later decide or realise you selected the wrong colour, size or product or where a product is given as a gift and the person receiving the gift does not want the product.

 

FAULTY RETURNS

SHEIKE is happy to offer a return if an item purchased is deemed as faulty.

To determine if an item is faulty, you must return the item with proof of purchase (a receipt or an applicable bank statement which can be confirmed as the purchase transaction) to the store which you purchased the item from or online. 

When SHEIKE receives the item, it will be assessed by a senior team member and the SHEIKE Repairs Department (if required) and you will be notified of the outcome as to whether or not it is deemed as faulty in accordance with company policy and guidelines.

If the item is faulty, SHEIKE will offer to repair, replace or refund the value of the item (determined in its sole discretion).   

If you were informed the items were faulty at the time of the purchase (and the store customer service representative signed the receipt), you will not be eligible to a return.

The process of assessment and repair may take up to 3 weeks from when the garment is received by the Repairs Department. If for any reason, it will take a longer period of time, the customer will be notified of this within the 3 week time frame. 

If the item has a major problem or cannot be repaired, you can choose a refund or exchange.  A major problem is when the item:

  • Has a problem that would have stopped someone from buying the item if they had known about it
  • Is unsafe
  • Is significantly different from the sample or description
  • Doesn’t do what SHEIKE said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and SHEIKE will compensate you for any drop in value.


FAULTY RETURNS ONLINE


In addition to the process above, if an item has been purchased and returned or exchanged online and you believe it to be faulty, please contact online@sheike.com.au before sending any items back.

If, once it has been fully assessed it is deemed as faulty, return postage will be reimbursed. In order for this to happen however you must retain proof of purchase for return postage.
 

GIFT VOUCHERS

SHEIKE Gift Vouchers are available to purchase in store and online. They cannot be returned in store or online and are not transferable or redeemable for cash.

Gift Vouchers can be purchased in any denomination in store and in denominations of $5 between $20-$500 online. They are valid for 6 months from the date of issue.

Additional Terms and Conditions for vouchers can be found in the Terms & Conditions.
 

CREDIT NOTES

SHEIKE Credit Notes are issued in store and online.  They cannot be returned in store or online and are not transferable or redeemable for cash.

Credit Notes are valid for 6 months from the date of issue and cannot be used to purchase Gift Vouchers.

X