Why can’t I see my discount at checkout?

Your order will show the full purchase value at checkout. Don’t panic! Once you’ve placed your order, you’ll receive an email from Klarna confirming up to $50 will be deducted from your final instalment. After you’ve completed your first 3 payments, Klarna will apply the discount to your final instalment.

When will my final instalment discount be applied?

Within 3 business days after your 3rd instalment payment has cleared.

What happens if I pay my full order early?

If you pay your full order early, the team will refund the discount amount at the time your 3rd instalment payment was due. Please note, this can take up to 10 days to process from the 3rd instalment payment date. If you don’t receive your discount amount refund by this time, please contact our customer service team via the Klarna app.

Why hasn’t my entire final instalment been wiped?

A: Your 4th instalment will be wiped up to the value of $50. Depending on your final balance, our team will either wipe the full amount if less than $50, or a total of $50 will be deducted if your final instalment is of a higher value. E.g. if your 4th instalment is $75, we will deduct $50 resulting in a remaining balance of $25. You will be able to view your balance in the Klarna app, and we will send you an email reminder for your payment

Can I redeem the Pay 3, get the 4th free offer in store?

Unfortunately not, this is an online only offer.

However, you can absolutely use the Klarna one-time card to purchase in store and pay in 4.

Generic FAQs

How do I download the Klarna app?

https://www.klarna.com/au/customer-service/how-do-i-download-the-app/

Where can I view my orders, balance, and payments?

https://www.klarna.com/au/customer-service/where-can-i-view-my-orders-balance-and-payments/

When is my payment due?

When you choose our Pay In 4 interest-free instalments service, we place a reservation for the first instalment on your account. This reservation will be charged as the first payment when your order has been shipped. The remaining 3 payments will be automatically charged every 2 weeks. Your payment schedule is sent via email when your order is shipped. You can also find each order’s payment schedule in the app by clicking on ‘Spending’, choosing the order you want to see, and then clicking on ‘Show Plan’. Remember that as part of the Klarna promotion, we will wipe up to $50 off your 4th instalment.

Can I pay off my balance early?

A: You can choose to pay off your order early at any time in your Klarna app. Simply open the purchase you would like to pay early and select “Payment Options” then either pay “next instalment” or “full purchase”. However, please note if you pay your full order early the Klarna team will refund the discount amount at the time your 3rd instalment payment was due. Please note, this can take up to 10 days to process from the 3rd instalment payment date. If you don’t receive your discount amount refund by this time, please contact our customer service team via the Klarna app.

Still need help? Contact Klarna in the app or check out the full list of FAQ’s here.

Why can’t I see my discount at checkout?

Your order will show the full purchase value at checkout. Don’t panic! Once you’ve placed your order, you’ll receive an email from Klarna confirming up to $50 will be deducted from your final instalment. After you’ve completed your first 3 payments, Klarna will apply the discount to your final instalment.

When will my final instalment discount be applied?

Within 3 business days after your 3rd instalment payment has cleared.

What happens if I pay my full order early?

If you pay your full order early, the team will refund the discount amount at the time your 3rd instalment payment was due. Please note, this can take up to 10 days to process from the 3rd instalment payment date. If you don’t receive your discount amount refund by this time, please contact our customer service team via the Klarna app.

Why hasn’t my entire final instalment been wiped?

A: Your 4th instalment will be wiped up to the value of $50. Depending on your final balance, our team will either wipe the full amount if less than $50, or a total of $50 will be deducted if your final instalment is of a higher value. E.g. if your 4th instalment is $75, we will deduct $50 resulting in a remaining balance of $25. You will be able to view your balance in the Klarna app, and we will send you an email reminder for your payment

Can I redeem the Pay 3, get the 4th free offer in store?

Unfortunately not, this is an online only offer.

However, you can absolutely use the Klarna one-time card to purchase in store and pay in 4.

Generic FAQs

How do I download the Klarna app?

https://www.klarna.com/au/customer-service/how-do-i-download-the-app/

Where can I view my orders, balance, and payments?

https://www.klarna.com/au/customer-service/where-can-i-view-my-orders-balance-and-payments/

When is my payment due?

When you choose our Pay In 4 interest-free instalments service, we place a reservation for the first instalment on your account. This reservation will be charged as the first payment when your order has been shipped. The remaining 3 payments will be automatically charged every 2 weeks. Your payment schedule is sent via email when your order is shipped. You can also find each order’s payment schedule in the app by clicking on ‘Spending’, choosing the order you want to see, and then clicking on ‘Show Plan’. Remember that as part of the Klarna promotion, we will wipe up to $50 off your 4th instalment.

Can I pay off my balance early?

A: You can choose to pay off your order early at any time in your Klarna app. Simply open the purchase you would like to pay early and select “Payment Options” then either pay “next instalment” or “full purchase”. However, please note if you pay your full order early the Klarna team will refund the discount amount at the time your 3rd instalment payment was due. Please note, this can take up to 10 days to process from the 3rd instalment payment date. If you don’t receive your discount amount refund by this time, please contact our customer service team via the Klarna app.

Still need help? Contact Klarna in the app or check out the full list of FAQ’s here.

Terms and conditions. 

These Terms and Conditions govern your participation in the offer.  

 Eligibility: 

1. Subject to the Exceptions below, to be eligible to have the fourth and final payment waived up to a maximum of $50 off (the Limit). Customers must make a purchase between $10 and $2,000 in a single transaction using Klarna at Sheike online during the respective offer period.  
2. Only the customers first purchase per brand is eligible to have the fourth and final payment waived up to the Limit.
3. Eligible customers must select and use Klarna as a payment option at Sheike online. The offer is not available in store or on any other site featuring the same products.
4. For customers to be eligible to have the fourth and final instalment waived up to the Limit, the first, second and third instalments must have been paid in full and on time.
5. You must be an Australian resident and at least 18 years old to be eligible for the offer.  
6. Employees of Klarna, associated agencies, and each of their immediate family members are not eligible for this offer. Immediate family includes: spouse, ex-spouse, de facto spouse, child or step-child (including by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin.
   
   

The offer: 

1. The Offer is only available online at Sheike at https://www.sheike.com.au/ (Participating retailer) during the Offer Period. The offer is available from 09:00 AEDT on 1 November until 23:59 AEDT on 14 November 2021 
2. This offer is only available online at https://www.sheike.com.au/ and not available through any app or third party websites. Klarna reserves the right to commence the offer at an earlier date and/or extend the end date with a participating retailer at its sole discretion (Offer Period).
3. The offer is available online only and not in-store.
4. For eligible customers making a purchase between $10 and $2,000 using Klarna at https://www.sheike.com.au/ during the offer period, Klarna will waive the fourth and final repayment of that purchase up to a maximum of $50.
5. The order made at Sheike will show the full order value – this discount will come about as a result of the fourth and final instalment being waived up to the Limit. You must pay any amount in excess of the Limit remaining on the final instalment.
6. Unless otherwise specified in the Exceptions below, Klarna will waive the fourth and final instalment of an eligible purchase made at Sheike during the Offer Period, up to the Limit.
   
   

Exceptions: 

1. The offer is provided by Klarna. Sheike is not responsible for providing any discount associated with this offer.
   
   

General Rules: 

1. Klarna reserves the right to disqualify any entrants who fail to follow the rules set out in these Terms and Conditions, are suspected of engaging in fraud, or any entrant who makes any misrepresentation relating to the offer.
2. Klarna is not responsible for any technical failures, malfunctions, problems with or damage to equipment (including but not limited to wireless devices, websites, wireless networks, servers, computer hardware or software) during the Offer Period or as a result of you participating in the offer.
3. Klarna reserves the right, at its sole discretion, to cancel, suspend, cut short or extend the offer.
4. Klarna’s Pay in 4 Terms and Klarna Shopping Terms apply to the use of Klarna’s products.
   
   

Liability and Release: 

1. Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other implied warranties under the Australian Securities and Investments Commission Act 2001 (Cth) or similar consumer protection laws in the States and Territories of Australia (Consumer Guarantees).
2. Except for Klarna’s liability under a Consumer Guarantee, in no event will Klarna’s liability for all claims and losses arising out of or in connection with these Terms and Conditions or the offer exceed $2,000.
3. The offer is in no way sponsored, endorsed or administered by, or associated with, Facebook and/or Instagram and the recipients of the offer fully release Facebook and/or Instagram from any liability.
   
   

Personal Information: 

1. Any personal information submitted directly to Klarna will be held in accordance with the Privacy Act 1988 (Cth). Klarna may disclose personal information of entrants to suppliers and affiliates in order to administer or otherwise run the offer in accordance with it’s Privacy Policy.
2. Unless you have already indicated to us that you do not wish to receive marketing material from Klarna, personal information collected during the Offer Period may be used for direct marketing purposes. You may unsubscribe from marketing communications by following the instructions set out in the relevant communication.
   
   

Promoter Information: 

1. The Promoter of this special offer is Klarna Australia Pty Ltd., ABN # 82 635 912 579 of Level 16, 175 Pitt Street, SYDNEY NSW 2000. You can contact the Promoter on marketing-au@klarna.com.

Additional SHEIKE Terms & Conditions:  

•  Offer available on full priced items only.  
•  The offer is not valid on the purchase of SHEIKE gift cards, shipping and pre-order styles.   
• Jewellery cannot be returned due to hygiene reasons.
•  Offer not valid in conjunction with any other promotional offer.  
•  Dates subject to change.  
•  Purchases made before or after this period are not eligible for this promotion.  
•  Offer is only valid in Australia.  
•  Orders placed using this offer are subject to our returns policy and as such can only be returned for a SHEIKE Credit.   
•  The offer is subject to our General Terms and Conditions, Delivery, Returns and Privacy Policies available at sheike.com.au.

Terms and conditions. 

These Terms and Conditions govern your participation in the offer.  

 Eligibility: 

1. Subject to the Exceptions below, to be eligible to have the fourth and final payment waived up to a maximum of $50 off (the Limit). Customers must make a purchase between $10 and $2,000 in a single transaction using Klarna at Sheike online during the respective offer period.  
2. Only the customers first purchase per brand is eligible to have the fourth and final payment waived up to the Limit.
3. Eligible customers must select and use Klarna as a payment option at Sheike online. The offer is not available in store or on any other site featuring the same products.
4. For customers to be eligible to have the fourth and final instalment waived up to the Limit, the first, second and third instalments must have been paid in full and on time.
5. You must be an Australian resident and at least 18 years old to be eligible for the offer.  
6. Employees of Klarna, associated agencies, and each of their immediate family members are not eligible for this offer. Immediate family includes: spouse, ex-spouse, de facto spouse, child or step-child (including by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin.
   
   

The offer: 

1. The Offer is only available online at Sheike at https://www.sheike.com.au/ (Participating retailer) during the Offer Period. The offer is available from 09:00 AEDT on 1 November until 23:59 AEDT on 14 November 2021 
2. This offer is only available online at https://www.sheike.com.au/ and not available through any app or third party websites. Klarna reserves the right to commence the offer at an earlier date and/or extend the end date with a participating retailer at its sole discretion (Offer Period).
3. The offer is available online only and not in-store.
4. For eligible customers making a purchase between $10 and $2,000 using Klarna at https://www.sheike.com.au/ during the offer period, Klarna will waive the fourth and final repayment of that purchase up to a maximum of $50.
5. The order made at Sheike will show the full order value – this discount will come about as a result of the fourth and final instalment being waived up to the Limit. You must pay any amount in excess of the Limit remaining on the final instalment.
6. Unless otherwise specified in the Exceptions below, Klarna will waive the fourth and final instalment of an eligible purchase made at Sheike during the Offer Period, up to the Limit.
   
   

Exceptions: 

1. The offer is provided by Klarna. Sheike is not responsible for providing any discount associated with this offer.
   
   

General Rules: 

1. Klarna reserves the right to disqualify any entrants who fail to follow the rules set out in these Terms and Conditions, are suspected of engaging in fraud, or any entrant who makes any misrepresentation relating to the offer.
2. Klarna is not responsible for any technical failures, malfunctions, problems with or damage to equipment (including but not limited to wireless devices, websites, wireless networks, servers, computer hardware or software) during the Offer Period or as a result of you participating in the offer.
3. Klarna reserves the right, at its sole discretion, to cancel, suspend, cut short or extend the offer.
4. Klarna’s Pay in 4 Terms and Klarna Shopping Terms apply to the use of Klarna’s products.
   
   

Liability and Release: 

1. Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other implied warranties under the Australian Securities and Investments Commission Act 2001 (Cth) or similar consumer protection laws in the States and Territories of Australia (Consumer Guarantees).
2. Except for Klarna’s liability under a Consumer Guarantee, in no event will Klarna’s liability for all claims and losses arising out of or in connection with these Terms and Conditions or the offer exceed $2,000.
3. The offer is in no way sponsored, endorsed or administered by, or associated with, Facebook and/or Instagram and the recipients of the offer fully release Facebook and/or Instagram from any liability.
   
   

Personal Information: 

1. Any personal information submitted directly to Klarna will be held in accordance with the Privacy Act 1988 (Cth). Klarna may disclose personal information of entrants to suppliers and affiliates in order to administer or otherwise run the offer in accordance with it’s Privacy Policy.
2. Unless you have already indicated to us that you do not wish to receive marketing material from Klarna, personal information collected during the Offer Period may be used for direct marketing purposes. You may unsubscribe from marketing communications by following the instructions set out in the relevant communication.
   
   

Promoter Information: 

1. The Promoter of this special offer is Klarna Australia Pty Ltd., ABN # 82 635 912 579 of Level 16, 175 Pitt Street, SYDNEY NSW 2000. You can contact the Promoter on marketing-au@klarna.com.

Additional SHEIKE Terms & Conditions:  

•  Offer available on full priced items only.  
•  The offer is not valid on the purchase of SHEIKE gift cards, shipping and pre-order styles.   
• Jewellery cannot be returned due to hygiene reasons.
•  Offer not valid in conjunction with any other promotional offer.  
•  Dates subject to change.  
•  Purchases made before or after this period are not eligible for this promotion.  
•  Offer is only valid in Australia.  
•  Orders placed using this offer are subject to our returns policy and as such can only be returned for a SHEIKE Credit.   
•  The offer is subject to our General Terms and Conditions, Delivery, Returns and Privacy Policies available at sheike.com.au.