*STORE RETURNS

In light of the recent COVID-19 impact, with temporary closures of SHEIKE Stores. Online will be accepting in-store purchased returns for a SHEIKE Credit or an Exchange. Please follow the same steps below for returning an "online" order, and include your store receipt or copy of your store receipt. 

We apologise in advance for any inconvenience this may cause you. 

We want you to be as in love with your new outfit as we are. So, if something isn’t quite right, we’re happy to offer a refund or exchange within 14 days in accordance with our Returns Policy: sheike.com.au/returns

ONLINE ORDER RETURN OPTIONS: 

Via Courier: Contactless Pick Up 

  • Choose your pick up address
  • Choose your pick up date
  • We'll collect your order from your door!

From $8.95

Book Your Return Here >
Select Option: "Courier Pick Up"

Via Mail: ParcelPoint

  • Return through your local ParcelPoint store in over 1,300 locations Australia wide.
  • You can create your label, book and pay for your return through our easy online portal.
  • Open 7 days a week, early until late.

From $6.95

Book Your Return Here >
Select Option: "ParcelPoint Drop Off"

Via Mail: Australia Post

  • Before you return your parcel to the post office, you will need to book your return via our SHEIKE Returns (this is so that we can track your return) 
  • Return through your local Australia Post post office in over 4,400 locations
  • You will need to pay for your return at your local Australia Post outlet
  • Open Mon - Sat, early until late

 Costs Vary


Book Your Return Here >
Select Option: "Post Office"

Via Mail: International Returns 

  • Please use your local international postal carrier

Costs Vary


Please return to:
SHEIKE Overseas Online Returns
60 Mary Street
St Peters
NSW, 2044
Australia 

 

    PAID POST RETURNS

    STEP 1: MEET RETURN CONDITIONS

    • Check that all your items are in the original condition with tags still attached and meet the criteria of our 'Return Conditions'

     

    STEP 2: FILL OUT YOUR RETURNS FORM

    STEP 3: CHOOSE YOUR RETURNS METHOD & BOOK YOUR RETURN 

    STEP 4: PACK & SEND YOUR ORDER BACK TO US! 

    • Australia: Download & Print Label Online 
    • Overseas: Please return to SHEIKE Overseas Online Returns, 60 Mary Street, St Peters, NSW 2204
    • Retain Your Tracking Number 

     

    ONLINE REFUND CONDITIONS, FOR APPLICABLE ORDERS:

    • Refunds can only be returned to the original payment method
    • Gift Vouchers and SHEIKE Credit can be returned for a SHEIKE Credit only.
    • Please allow 5 business days for the refund to appear in your account once processed 

     

    ONLINE RETURN PROCESSING TIMES 

    • Please allow up to 2-3 business days for returns to be processed once received at our Online Warehouse (as per your tracking number)
    • You will be notified via email once your return has been successfully processed or rejected

     

    ONLINE EXCHANGE CONDITIONS 

    • If you have opted for an online exchange on your returns form, please include a self-addressed pre-paid satchel with postage paid 
    • Please note we cannot hold or guarantee stock for exchanges
    • To avoid disappointment, we recommend re-placing your order and processing a normal return for your original order 

    SHEIKE is not liable for any cost, loss, damage or delay arising from, or in connection with, the transport and return of the goods to SHEIKE.

    In-store purchases cannot be returned via paid post.

    Please visit sheike.com.au/returns for full returns policy & terms and conditions. 

     

    RETURN TO STORE (NOT AVAILABLE AT THIS TIME)

     STEP 1: MEET RETURN CONDITIONS

    • Check that all your items are in the original condition with tags still attached and meet the criteria of our 'Return Conditions'

    STEP 2: TAKE YOUR RETURN INTO YOUR NEAREST SHEIKE STORE 

    • Find your nearest SHEIKE Store here
    • Show a member of staff your Order Confirmation email and Delivery Date Confirmation email
    • You will be able to exchange the item for another garment, size or colour or a SHEIKE Credit or a refund, provided the correct conditions are met

    IN STORE REFUND CONDITIONS, FOR APPLICABLE ORDERS:

    • Refunds can only be returned to the original payment method with the exception of PayPal, which will be returned to a debit card only.
    • Gift Vouchers and SHEIKE Credit can be returned for a SHEIKE Credit only.
    • Online orders are subject to a $400 refund limit in store. If you require a refund of $400 or more, please return it to our online warehouse instead or opt for a credit or exchange instead. 
    • There is no limit on the value of exchanges or credit. So you can opt for a credit or exchange for part of your order if you wish. 

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