How do I create an account to become a VIP member?
You can create an account by clicking here.
How do I sign up to the newsletter?
When you create an account, there is an option to select that says "Add me to the SHEIKE mailing list", alternatively if you go to the Home Page (clicking our logo at the top), and scroll to the bottom you can enter in your email there.
How do I track my order?
You can track your order by entering in your consignment number on http://temando.com.au/en/track
You can track your order by entering in your consignment number on www.auspost.com.au
Once an international order has entered the destination country, you will be able to track your order on your local postal service’s website.
USA – www.usps.com
New Zealand – www.nzpost.co.nz
Hong Kong – www.hongkongpost.hk
Singapore – www.singpost.com
Ireland – www.anpost.ie
Italy – www.posteitaliane.post
France – www.laposte.fr
Germany – www.deutschepost.de
UAE – www.empostuae.com
When will my package arrive?
Although we ship all our parcels via an express service, delivery times vary for different suburbs and countries. This may also be affected at certain times of the year. Take a look at our Shipping Policy for parcel expectancy. Note that this is only an estimation, as sometimes the shipping companies may experience delays which are out of our control.
I have seen a product, but it is no longer in stock?
If you are after a certain size in a particular product that is not visible online, please email firstname.lastname@example.org and a staff member will see if it is available in one of our stores and if it is, they'll then assist in locating one for you in one of our stores if it is in fact still available. They will also advise the process and whether any delays may be expected.
Have you received my return?
Please keep a hold of your tracking number for your return, as proof and so you can track to ensure it has been received by our online department. If you have registered, you can then log into My Account and view the status of your return. If you ourchased as a guest, you will be contacted by one of our team members within 3 days of receiving your parcel, when they have an update.
Can I amend/cancel my order?
Once an order has been placed, we are unable to amend it. You will need to wait until you receive your parcel and then process a return for anything you wished to change. If there is an error with your address, please contact email@example.com ASAP.
If you wish to cancel an order please contact us immediately as we may be able to assist depending whether or not the booking has been made/parcels picked up by our courier.
Do you have any promotional codes/offers for bulk orders?
No. At this point in time we do not offer any promotional codes for bulk orders. Sign up and become a VIP member to keep on top of any sales/promotions we may have!
Can I use more than one credit note or gift voucher on my order?
Yes, you can use more than one credit note or gift voucher, unless the terms of the voucher or promotion state otherwise.
Can I use more than one coupon code on my order?
No. A coupon has their own set terms and conditoins of use which will be advertised accordingly. Please note they are not available for use in conjunction with any other offer.
How do I return an item/s?
What is the Returns Policy?
You can find the Returns Policy here.
I received a faulty/incorrect item, how do I return for a replacement?
While we endeveour to never let any slip past us, during busy periods, sometimes faults are missed. In the case that this does happen, please contact firstname.lastname@example.org and a staff member will assist you.
In the case of obtaining a refund, please log into My Account and process a Return for your order selecting faulty as the reason, with as much detail in the comments section as possible. The item wil always be assessed first once received and then a decision will be reached as to whether you will be entitled to a refund.
How often do you get new stock?
New stock comes out every week, depending on the season and time of year. To keep updated with new arrivals, sign up to our VIP list!
How do I update my details on my VIP account?
Sign in to My Account and update your personal details in "My Details" or address / shipping information in "Address Book".
What payment methods do you accept?
We accept VISA, MasterCard, AMEX and PayPal.
My card details are not being accepted, why is this?
If you are travelling in a different country and trying to use a card that is registered elsewhere, the payment will not be accepted. You can pay via PayPal, even as a guest, or have a family member/ friend process a payment from the country or origin.
If you are still experiencing payment issues, please call 02 9336 2170 or email email@example.com and a staff member will assist you.