Returns

ONLINE POLICY

In order for SHEIKE to provide you with a seamless shopping experience, if you wish to return any of the goods you have purchased, please make note of the details below before contacting SHEIKE ONLINE directly. 

To return an item to SHEIKE ONLINE, the following must be adhered to or it may result in your goods not being refunded, a delay or your return not being approved. 

All returned items must be:

  • Unworn and in their original condition with SHEIKE tag/s attached
  • Returned within 10 days following receipt of the goods. 
  • Returned with a copy of the invoice & a copy of the attached form filled out. 
  • Earrings cannot be returned due to health regulations. 
  • All other jewellery as well as bags & belts may be returned for a credit note or a full exchange only
  • Sale items are non-refundable. However, we will offer an exchange/credit note if returned in line with Returns Policy
  • Goods must be returned to: SHEIKE ONLINE, 19-21 Euston Rd, Alexandria, NSW Australia, 2015 

Orders cannot be refunded, or exchanged in stores

Once we have received your return, please allow up to 5 business days for the refund to be processed. You will receive an email upon completion. Please note there may be delays during busy periods i.e. Sale

EXCHANGES 

  • If you wish to exchange your goods for an alternate item, please contact a member of SHEIKE Online who will first confirm whether your item is available. 
  • If you do not contact the Online team before returning your goods, this may result in a delay of your exchange or possibly a refund if the item you are after is not in stock. 
  • Goods can only be exchanged once if they are not fit for their purpose. 
  • A self addressed express (or regular) post satchel must be provided with your return so that it can be sent back as quickly as possible. 
  • We advise returning your item by tracked delivery and to ensure you keep your tracking number until you have confirmation that the exchange has been processed.
  • Upon receipt of your return, we aim to process exchanges within 1 - 3 days of receipt. If your exchange is urgent, please contact our Customer Service team on (02) 9336 2171 as we will be able to deal with your request quicker.

CREDIT NOTES 

  • Credit notes may be issued in place of a refund if the item is an accessory or a sale item. 
  • These can be redeemed in store or @ SHEIKE.COM.AU for a six month period. 
  • Credit notes are not redeemable for cash. 

FAULTY GOODS 

  • If you receive an item and you believe to be faulty, you must contact SHEIKE ONLINE immediately. 
  • You must then pay for postage to return the item which will need to be assessed. If an item is deemed as faulty, you will be entitled to a full refund and reimbursement of postage 

POSTAGE 

  • In the event that a item is faulty and you do not wish for it to be replaced, you will be reimbursed for shipping charges incurred both ways (only applies to orders placed for a single item) 
  • If more than one item has been purchased and one good is faulty, you will be reimbursed for the postage fees incurred to return the item only. 
  • You will be required to provide a BSB and Bank account number for postage reimbursement. 
  • In no other instance are you entitled to a refund for shipping. 

If you have any questions which you do not feel have been answered after reading the above please contact:

SHEIKE ONLINE 

(02) 93362171 or online@sheike.com.au 

Mon - Fri between 9am and 5pm 

The exchange/refunds form is available online to download here. Please fill out this form if you wish to return something to SHEIKE Online.