Returns

ONLINE POLICY
SHEIKE endeavours to ensure you are completely satisfied with your purchase. We want you to love what you've ordered. In the event it isn’t here is our policy;

Exchanges/Refunds
If you wish to return an online purchased item simply because you change your mind, we are more than happy to offer an exchange for another item to the same value or provide you with a full refund for the item (less shipping cost) provided;

• The item is unworn and in its original condition with labels/tickets still attached
• The item is returned with a copy of the original receipt
• The item is returned within 10 days from the date of purchase
• The item is returned with a completed exchange/refunds form
• This does not apply to accessories or hosiery due to heath regulations
• SALE items cannot be refunded or exchanged unless faulty

An exchange/refunds form is available online to download HERE. Please fill out this form if you wish to return something to SHEIKE Online.

Please return your parcel with the completed form to:

SHEIKE ONLINE RETURNS
Unit 2 / 19-21 Bourke Road 
Alexandria NSW 2015

A self address express post satchel must be provided with return to ensure we can send you your item back in a timely manner. Shipping and handling costs incurred for a refund or exchange are not refundable, unless the item is faulty.

Our customers are entitled to a refund if the item is faulty, not of merchantable quality or not fit for its purpose. SHEIKE reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.

If you are unsure whether you are eligible for an exchange/refund please contact our online team by

Email: online@sheike.com.au
Phone: (02) 9336 2100 Monday to Friday, 9am – 5pm

IN-STORE POLICY
SHEIKE endeavours to ensure you are completely satisfied with your purchase. We want you to love what you've ordered. In the event it isn’t here is our policy;

Exchanges/Refunds
Unfortunately we do not offer refunds for change of mind purchase. If you wish to return an in-store purchased item for an exchange (either for another size/colour or another item to the same value) we are more than happy to, provided;

• The item is unworn and in its original condition with labels/tickets still attached
• The item is returned with the original receipt
• The item is returned within 10 days from the date of purchase
• The item is returned to the same store of purchase
• This does not apply to accessories or hosiery due to heath regulations
• This does not apply to sale items unless faulty

Online purchased items cannot be returned in store.

Our customers are entitled to a refund if the item is faulty, not of merchantable quality or not fit for its purpose. SHEIKE reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.

If your item is faulty and can be determined faulty in the store you are entitled to a full refund of the amount listed on your receipt. If the store cannot determine the fault your item will be sent back to head office to be examined by our design team, and if the garment is correctly identified as faulty, you will be reimbursed the amount for the item listed on your receipt.

If you are unsure whether you are eligible for an exchange/refund please contact our customer service team by;

Email: online@sheike.com.au
Phone: (02) 9336 2100 Monday to Friday, 9am – 5pm